Privacy Policy

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At Alpha Cleaning & Creative Services (“AC & CS,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us in any way.

By engaging with AC & CS, you consent to the practices described below.

We may collect the following types of information when you visit our website, request a quote, book services, or contact us:

• Personal Information: Name, email address, phone number, home or business address, billing/payment information, and any details provided in service requests.
   
• Service Details: Information about your home, office, or requested service preferences.
   
• Technical Data: IP address, browser type, device information, and cookies when you use our website.
   
• Optional Information: Feedback, survey responses, or other information you voluntarily provide.

We use the information collected to:

• Provide, schedule, and manage services.
   
• Process payments and send invoices or receipts.
   
• Respond to inquiries, requests, and customer support needs.
   
• Improve our services, website, and user experience.
   
• Send promotional offers, newsletters, and updates (only with your consent).
   
• Comply with legal obligations and business requirements.
   

We take the security of your information seriously and use appropriate physical, electronic, and managerial procedures to safeguard it, including:

• Secure payment processing via trusted third-party providers.
   
• Restricted access to personal information by authorized personnel only.
   
• Regular monitoring of systems for vulnerabilities and threats.
   

While we take these precautions, please note that no method of transmission over the internet or electronic storage is 100% secure.

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf (e.g., payment processors, scheduling platforms).
   
• Legal Compliance: When required by law, regulation, or legal process.
   
• Business Transfers: In the unlikely event of a merger, sale, or business restructuring.
   

Our website may use cookies or similar technologies to:

• Improve website functionality and performance.
   
• Remember your preferences.
   
• Analyze website traffic and user behavior.
   

You can control cookie settings through your browser, but disabling them may affect site performance.

You have the right to:

• Access, correct, or delete your personal information.
   
• Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
   
• Request that we limit the use of your personal information.
   

To exercise these rights, please contact us at Support@alphacleaningcreativeservices.com

Our website may contain links to third-party websites (including Amazon affiliate links). We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing personal information.

Our services are not directed to children under 13. We do not knowingly collect information from children. If we discover we have unintentionally collected such data, we will promptly delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes are made signifies acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Alpha Cleaning & Creative Services
📧 Email: Info@alphacleaningcreativeservices.com
📞 Phone: 646-820-8553
📍 Address: Bronx, NY